data center hardware maintenance - man pulling disk

Third Party Maintenance

Put the Power of the World’s Largest TPM to Work For You.

Next-Gen Data Center Support

Data Center Hardware Maintenance

What’s next-gen support? It’s an altogether new tier of maintenance for storage maintenance, 十大赌博正规老平台器的支持 和 network hardware support. ​

One that’s unmatched by ordinary TPMs 和 even the OEMs. It’s proactive 监控, 24/7 L3支持, self-service via a mobile app, the industry’s only First-Time Fix™ Guarantee 和 more.


Why Move Your Hardware Support to Park Place?​

Service Level Agreements that Fit Your Needs
Park Place相信为每一位客户提供全面的灵活性. 这就是为什么我们提供广泛的sla,甚至会根据您需要的性能标准专门定制一个sla. 问问!

Support for IT Hardware Still Under Warranty​
With ParkView First Call™, Park Place Technologies将作为仍在OEM范围内的设备的联络点. We’ll call the OEM for you, 和 make sure a hardware support ticket is opened, 节省你的时间和麻烦,等待电话或检查你的电子邮件的回应.
  • One Partner Across OEMs, Across the World​
    • 在180多个国家提供多供应商硬件支持,您可以通过减少所需合作伙伴的数量来简化IT维护.
  • Extend the Life of Hardware
    • 十大赌博正规老平台寿命终止(EOSL)支持可使您的投资持续运行更长时间, maximizing ROI 和 freeing money for other initiatives.
  • Fully Automated Maintenance Experience
    • ParkView Hardware Monitoring™全天候监控事故,并自动开票, triages the issue 和 dispatches IT support.
  • Follow-the-Sun Support in 170 Languages​
    • 无论你在哪里, 和 whenever the need arises, Park Place提供多语言客户支持(包括L3支持).
  • The Industry’s Only First-Time Fix Guarantee™​
    • 如果需要在5天内往返解决同一设备上的相同问题, you get one month of support on the device free.
  • 30-40% Less than the OEM
    • Park Place结合了行业领导者对21世纪的信心,500+客户和类似于OEM的sla,显著节省成本.

The Next-Gen Data Center Support Experience

管理和维护数据中心的旧方法是反动的, 耗费时间的, 昂贵的, 和过时的. 通过Park Place Hardware Maintenance和ParkView Hardware Monitoring™,您可以简化数据中心硬件维护.
ParkView C和yl和

Been There, Fixed That.

作为数据中心和网络优化领域的全球领导者, 我们为数据中心存储提供卓越的第三方维护, server 和 network hardware.
  • ~180
  • 900+
    Spare parts locations
  • 21,500+
    Current 客户 supported

Central Park 客户门户网站

Central Park是管理数据中心维护的创新单窗格 & 监控. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract 和 asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™Hub包括安装向导和监控设备的可见性
  • 通过 PPTechMobile应用.
  • 24小时实时聊天
Park Place Technologies 十大赌博正规老平台位置 Map

First-Time Fix™ Guarantee

很多维修公司都声称自己的第一次维修率很高,但只有一家公司拿自己的声誉冒险——Park Place Technologies. 如果我们不能解决您的存储问题,我们的新首次修复™保证, server or network hardware issue on the first visit, 我们将为您提供一个月的设备维护(和监控,如果适用的话)费用. 就是这么简单.

Global Service Delivery​

一个由500多名专业人士组成的全球团队,为124提供全天候的全天候支持,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3支持
  • The world’s largest team of field engineers​

A Portal in Your Pocket

第三方硬件维护领域首创, PPTechMobile将我们的客户门户(Central Park)的自助十大赌博正规老平台便利带到您的移动设备上.
  • Submit, edit 和 view incidents
  • Monitor escalation processes
  • Access all contracted assets
  • Learn more at the link below


我们拥有一支全面的现场十大赌博正规老平台团队和先进的L3工程师,平均拥有15年以上的存储直接OEM经验, server 和 network hardware. 这些团队位于世界各地的城市,可以在4小时内到达您的工厂现场. That’s professional support whenever you need it, wherever your storage, server 和 network hardware is located.
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls 2021